Non-Provider Careers

Position Summary: 
Scribes function to create an efficient patient care environment that enhances both patient and provider satisfaction by providing clerical assistance for the Neurology division. A medical scribe assists the physician with a variety of tasks; performing documentation in the EHR, gathering information for the patient's visit, and partnering with the provider to deliver the pinnacle of efficient patient care.

Position Requirements:

• Applicant is based in Colorado.

Education:

• High school diploma or equivalent

Experience:

• Healthcare experience preferred, but not required
• Medical terminology and/or anatomy and physiology course completion or equivalent experience
• Experience or interest in learning ophthalmic scribing and testing
• Enrollment or completion of a college degree is preferred
• Interest in continuing into the medical field as a career preferred

Knowledge/Skills/Abilities:

• Must be able to stand on the job for extended periods of time
• Must be able to type and code all information into the medical records system
• Ability to maintain confidentiality of patients and employee information
• Ability to comprehend multiple verbal instructions given
• Demonstrate proficiency in typing and computer use
• Strong organizational skills and ability to multi-task
• Ability to work and participate in a team environment
• Availability for a variety of shifts that add up to 32-40 hours a week, Monday – Friday
• Ability to access and use the internet to work remotely to provide scribing assistance via telemedicine
•  

Job Responsibilities:

• Be present for patient evaluations to efficiently create and edit the patient medical record based on the patient encounter.
• Record patient subjective history and provider objective findings
• Document procedures performed by the provider(s)
• Import radiology reports, lab results and EKGs
• Facilitate communication between providers and other staff
• Perform other clerical tasks that optimize efficiency

The ideal candidate would have an interest in the areas of neurology and/or ophthalmology, and be willing to learn new neuro-ophthalmic skills including skilled ophthalmic testing and ophthalmic scribing.

Job Type:
Full-time

Position Summary: 
The Patient Care Coordinator is an essential part of the multidisciplinary team that provides patients with exceptional care. Duties include answering incoming calls, retrieving voicemails, and routing faxes. The coordinator will be a valuable CarePoint Neurosurgery resource for patients and referring physicians by being able to answer questions and direct the caller to the appropriate staff member as needed.

Position Requirements:

Education:
High school diploma or equivalent

Experience:

• At least one to two years of phone or call center experience
• Healthcare experience preferred
• Knowledge/Skills/Abilities:
• Strong attention to detail
• Excellent analytical and critical thinking skills
• Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
• The ability to multitask
• Strong commitment to actively supporting an ethical open working environment
• Working knowledge of Word and Excel
• Ability to excel in a team-based environment
• Critical thinking skills

Job Responsibilities:

• Answers incoming outbound clinical calls from patient
• Prescription refills
• Lab results
• Scheduling new, follow-up, and procedure appointments
• Obtaining medical records
• Other duties may be assigned if determined in the best interest of the Practice

QUALIFICATIONS:
In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

EDUCATION: 
MA Degree/Certification preferred; High school diploma or GED required.

EXPERIENCE: 
Minimum of 1 year MA experience in a busy physician office.

SKILLS:

• Strong attention to detail
• Excellent analytical and critical thinking skills
• Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payors
• The ability to multitask
• Strong commitment to actively supporting an ethical open working environment
• Working knowledge of Word and Excel

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Taking medical histories and recording vital signs, preparing patients for examination.
• Arrange examining-room instruments and equipment
• Keep waiting and examine rooms neat and clean.
• Follow up with patients before and after surgery.
• Coordinates patient appointment/orders and records.
• Assist surgery scheduler with duties as needed.
• Scans patient information, puts patients data into computer.
• Sends letters to PCP, as needed i.e.: no-shows, record requests etc.
• Triage calls regarding medications, lab and rad results.
• Answers front desk incoming calls when needed.
• Pages physicians concerning hospital consults and files that information in database as needed.
• Attach relevant lab/rad results in ECW to specific doctors through fax inbox as needed.
• Obtains PreOp clearance and fax to facilities prior to surgery.
• Makes photocopies as needed.
• Sends faxes as needed.
• Assists physicians as needed.
• Assist with Front Desk Duties as needed.
• Maintain accurate medical supply inventory
• Submit medical supply and office supply orders
• Other duties as assigned.

All employees must adhere to Adherence to CarePoint’s Compliance Program, all Compliance, billing, coding, HIPAA/Security policies and procedures, and all other CarePoint policies

Compliance, HIPAA and Security:
Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information — security clearance which allows employees to review, investigate, and respond to questions from payors. Security access permitted using the Practice’s entrances for this job category is during core hours of building management, 5 days a week. Shift times will vary according to location and need

Position Summary:
The clinical patient navigator facilitates excellent patient care by managing incoming referrals and patient scheduling. The position provides support for providers, clinical staff, and patients. The position requires an understanding of the referral/precertification process and provider scheduling requirements to ensure patients are scheduled with the most appropriate provider. Under the supervision of the Patient Navigation Supervisor, the clinical patient navigator helps to ensure a positive experience for Blue Sky Neurology patients, overcome barriers to establishing neurologic care, and actively works to promote access to quality neurologic care. Knowledge of HIPAA and pre-certification requirements from managed care and insurance companies are required.

Position Requirements:

• Education:
  • High school diploma or equivalent.
• Experience:
  • At least three years of experience, in a clinic setting preferred.
  • MA experience preferred.
• Knowledge/Skills/Abilities:
  • Must have excellent verbal and written communication skills.
  • Requires effective customer relation skills.
  • Ability to organize and interpret data.
  • Requires good judgment, tact, diplomacy and ability to problem solve.
  • Able to work effectively in a team environment.
  • Must be proficient with computer and related software programs.
• Job Responsibilities:
  • Process incoming referrals.

  • Verify appropriate referral for clinic.

  • Verify appropriate paperwork included.

  • Assign appropriate subspecialty.
  • 
Responsible for tracking, monitoring and reporting of all incoming referrals.

  • Ensure proper authorizations are in place for outpatient specialty referral.

  • Complete necessary paperwork, documentation, and data entry in a timely fashion.

  • Assist patients as they move through the service delivery system.
  • 
Assist with the elimination of barriers including, but not limited to, insurance, medical records, proper paperwork, and scheduling.

  • Act as a liaison between the patient and all relevant professionals, programs, and resources.

  • Participate and attend staff, department, and team meetings upon request.

  • Collaborate effectively within the organization and interpersonally with co-workers.

  • Develop positive working relationships with medical providers.

  • Assist supervisor with maintenance of provider specifications spreadsheet.

  • Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.

  • Communicate any insurance changes or trends with supervisor.

  • Maintains a level of productivity that meets expectations of the position.

  • Clearly documents all communications and contact with providers and personnel in standardized documentation requirements, including proper format.

  • Other duties as assigned.

Position Summary: 

The Medical Assistant will support the Blue Sky Neurology Outpatient division.  This position is responsible for coordinating scheduling appointments, pre-appointment testing, rooming patients, obtaining vital signs and obtaining any necessary records prior to the patient appointment.

Position Requirements:

• Education:
  • High school diploma or equivalent
• License/Certification:
  • Registered or certified medical assistant preferred
• Experience:
  • Minimum of 1 year experience in a clinic setting preferred
• Knowledge/Skills/Abilities:
  • Strong attention to detail
  • Excellent analytical and critical thinking skills
  • Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payors
  • The ability to multitask
  • Strong commitment to actively supporting an ethical open working environment
  • Working knowledge of Word and Excel
  • Able to relate well with patients and co-workers

Job Responsibilities:

• Document all care in electronic medical record (eCW)
• Adhere to CarePoint's Compliance Program and all other CarePoint and BSN policies
• Maintain patient flow through clinic
• Obtain outside medical records as needed
• Perform vital signs, family and health histories
• Triage patient calls
• Complete prior authorizations
• Respond appropriately to medical emergencies
• Other duties as assigned