Non-Provider Careers

Position Summary:  This position will oversee the internal software, BlueSky Link, provide IT support to the telehealth physicians, and assist with vetting new telehealth technologies with hospital partners. This position will be responsible for creating workflow documents for the physicians to help them understand how to access the EMR and how to
complete their documentation within the system. Operational support includes but is not limited to end user desktop, application and ancillary system supports. This position reports to the Vice President of Operations for Blue Sky Telehealth.

Position Requirements:

Education: Bachelor’s Degree

Experience:

• At least three years of equivalent experience required. Project management experience required.
• Previous experience with healthcare IT, system deployment, hospital EMRs and imaging platforms preferred.

Knowledge/Skills/Abilities:

• Self-starter and ability to work independently while handling multiple tasks.
• Good analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Timely execution of responsibilities.
• High degree of motivation, adaptability and flexibility.
• Excellent customer service skills.
• Professional demeanor.

Job Responsibilities:

• Support the ongoing rollout of BlueSkyLink.
• Responsible for deploying BlueSkyLink native application BST clinical customers.
• Resolve any IT access issues for providers.
• Create action plan for addressing results of a recent IT access issue survey.
• Responsible for startup and maintenance of internal software (issue resolution, user access, user training, deployment oversight).
• Responsible for resolving daily IT issues for providers for any system being accessed. Some of the systems utilized are:
  • Rapid
  • Viz Al
  • EMRs (Meditech, Cerner, EPIC)
  • PACs
  • 2-factor authentication applications
  • InTouch
  • Cisco/Jabber
  • Vidyo
  • EEG systems (Natus, Cadwell, Ceribell)
  • SOC TelemedIQ
  • InTouch Stroke Respond
  • WhatsAPP
  • PerfectServe
  • Shift Admin
  • Ingenious med
• Interact with end-users to troubleshoot problems and repair hardware and network connectivity issues.
• Support new and existing hospital integrations by validating telecommunication platforms that support the telehealth network.
• Document facility integrations, software solutions, and training materials.
• Interact with vendor and hospital partner support contacts to resolve technical problems.
• Other duties as assigned.

Position Summary:  This position will be responsible for growth by earning and maintaining patient referrals from but
not limited to physicians, community care providers, hospitals, nurses, referral coordinators, urgent care locations to
CarePoint Neurosurgery (CPNS) by prospecting, marketing to, developing, and maintaining relationships. To accomplish
this objective, the employee must conduct consistent and meaningful sales calls/visits targeting new and current
referrals within the Denver metro area. The employee will provide robust reporting on growth and action initiatives. This
position will understand referral relationships, payor requirements, and other influences.

Position Requirements:

Education: Bachelor’s Degree.

Experience: Minimum of five years of experience in physician relations or sales experience. Experience with existing
provider relations in the market preferred.

Knowledge/Skills/Abilities:

• Experience building and managing complex relationships with customers and providing partnership to
• leadership of organization.
• Excellent organizational, interpersonal, presentation, facilitation, and communication skills
• Demonstrated commitment to high professional and ethical standards.
• Ability to adapt to a fast paced, continually changing business and work environment while managing
• multiple priorities.
• Knowledge of physician referral process and patterns.

Job Responsibilities:

• Develop relationships with local and regional providers and health care organizations to further CPNS’s strategic
• priorities and business development needs for assigned service lines.
• Work closely with physicians and service lines serving as a liaison between the CPNS providers, referring
• providers, and the community.
• Recommend, develop, and oversee the execution of comprehensive business development plans and budgets
• Responsible for the onboarding of new physicians and advanced practice providers, including but not limited to
• their onboarding schedules, shadowing, introductions and lunches.
• Daily travel through the Denver metro area and monthly travel to Colorado Springs.
• Facilitates relationships with physicians and staff by direct communication to generate new referrals, generate
• referral patterns to increase volume, and increase revenue into the respective service lines.
• Conduct face to face meetings with targeted physicians, office staff, and other influential leaders to understand
• referral patterns and determine offerings that could influence referral growth.
• Frequently analyze quantitative referral data to determine the execution success of strategy for the assigned
• service lines.
• Provide current and relevant market intelligence to the appropriate individuals for each service line.
• Attend advocacy organization community events to promote service lines.
• Organize and/or promote educational programs done by CarePoint providers, social events, professional
• meetings, and other activities as needed.
• Attend meetings with providers to provide physician relations and referral insights.
• Other duties as assigned.

SUMMARY:

This position is responsible for greeting patients and collecting demographic information, co-payments and coinsurance and insurance information; responding to patient inquiries, medical record requests and other healthcare activities. This is for a very busy neurology clinic.

QUALIFICATIONS:

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum of 1 year of experience in medical office; PREFER EXPERIENCE AS FRONT DESK IN PHYSICIAN PRACTICE

Degree/Certification required: High school diploma or GED required; undergraduate degree in related field is preferred

Skills preferred:

• Strong attention to detail.
• Excellent verbal and written communication skills and the ability to communicate effectively with patients.
• The ability to multitask.
• Strong commitment to actively supporting an ethical open working environment.
• Working knowledge of Word and Excel

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer the practice phones, check voice mail and respond to patients
• Schedule patient appointments and appointment reminder calls
• Verifying paper and e-chart docs are available for upcoming appointment
• Check patients in/out, collect co-payments, coinsurance and past due amounts
• Coordinate records/ referral with PCP/Referring MD office for new patients
• Respond to patient inquiries, as appropriate
• Track referrals
• Respond – medical record and attorney requests
• Coordinate marketing activities at the direction of the Office Manager
• Scan patient documents into eClinical works
• Assist in picking up and sending mail
• Assist in training of front desk staff, as needed
• Clerical – photocopies, assists in tracking of supply needs, scan patient documents into eClinical Works
• Keep waiting and patient areas clean and tidy
• Other duties as assigned

All employees must adhere to Adherence to CarePoint’s Compliance Program, all Compliance, billing, coding, HIPAA/Security policies and procedures, and all other policies.Other- Compliance, HIPAA and Security• Employees acknowledge that compliance with CarePoint’s and Practice’s HIPAA, Security and Compliance Plan policies and procedures as well as all other policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information – security clearance which allows employees to review, investigate, and respond to questions from payors. Security access permitted using the practices entrances for this job category is during core hours of building management, 5 days a week.

 

 

Position Summary: The credentialing coordinator will be actively involved in securing privileges for our providers in hospitals and emergency departments and sometimes in multiple states.

Position Requirements:

Education:

• High school diploma.

Experience: 

• Three years or more of prior credentialing experience.

Knowledge/Skills/Abilities:

• Excellent attention to detail.
• Excellent phone and interpersonal skills.
• Strong Microsoft Office skills required.
• Ability to communicate professionally.
• Ability to effectively multi-task.

Job Responsibilities:

• Ability to compile documents for hospital credentialing for our providers.
• Works closely with physicians and advanced practice providers through the credentialing process.
• Tracks documents and timeframes associated with credentialing.
• Ability to meet short deadlines.
• Other duties as assigned.

Job Type: Full-time

Position Summary: 
The Patient Care Coordinator is an essential part of the multidisciplinary team that provides patients with exceptional care. Duties include answering incoming calls, retrieving voicemails, and routing faxes. The coordinator will be a valuable CarePoint Neurosurgery resource for patients and referring physicians by being able to answer questions and direct the caller to the appropriate staff member as needed.

Position Requirements:

Education:
High school diploma or equivalent

Experience:

• At least one to two years of phone or call center experience
• Healthcare experience preferred

Knowledge/Skills/Abilities:

• Strong attention to detail
• Excellent analytical and critical thinking skills
• Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
• The ability to multitask
• Strong commitment to actively supporting an ethical open working environment
• Working knowledge of Word and Excel
• Ability to excel in a team-based environment
• Critical thinking skills

Job Responsibilities:

• Answers incoming outbound clinical calls from patients
• Prescription refills
• Lab results
• Scheduling new, follow-up, and procedure appointments
• Obtaining medical records
• Other duties may be assigned if determined in the best interest of the Practice