Patient Care Coordinator

Blue Sky Neurology – Greenwood Village, CO

Job Description

The Patient Care Coordinator is an essential part of a multidisciplinary team that provides patients with exceptional neurologic care. Specific duties include answering patient and referring physician calls and routing the patient to the appropriate team member. The care coordinator actively manages patient needs and ensures a seamless end to end scheduling experience.

QUALIFICATIONS:

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

EDUCATION:

High School Diploma or equivalent

EXPERIENCE:

Phone or call center experience, 1 to 2 years. Healthcare experience preferred.

SKILLS:

Strong attention to detail

Excellent analytical and critical thinking skills

Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers

The ability to multitask

Strong commitment to actively supporting an ethical open working environment

Working knowledge of Word and Excel

Ability to excel in a team based environment

Critical thinking skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned if determined in the best interest of the Practice.

Answers incoming outbound clinical calls from patient

Prescription refills

Lab results

Scheduling new, follow-up, and procedure appointments

Obtaining medical records

Other miscellaneous duties

Other- Compliance, HIPAA and Security:

Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information – security clearance which allows employees to review, investigate, and respond to questions from payors.

Job Type: Full-time