CarePoint Neurosurgery is a growing neurosurgical practice with primary locations at Swedish, Rose, and Sky Ridge. The practice currently consists of three surgeons and a team of physician assistants. As this practice is going through exciting growth, we are looking for team members to join us that are going to flexible in their duties to help ensure needs of practice are always met. We are looking for people who are comfortable with and excited by change, process improvements, and growth. Our team of staff is cross-trained on duties throughout the practice to ensure patient continuity and flexibility for the practice to add on clinic days as needed.
The Surgical Patient Navigator is an essential part of a multidisciplinary team that provides patients high quality patient care. The Surgical Patient Navigator will help patients through the journey from them being identified as a surgical candidate through their post-operative care. This position will build a relationship with patients and physicians, to coordinate a plan of care including appointments and make sure the patient has everything they need before and after surgery. This position will provide a concierge-level customer service to patients to ensure they have received all needed information from the practice and that they understand the surgical process. Willingness to cross-train to help medical assistants and front desk staff required.
QUALIFICATIONS:The ideal candidate must possess excellent communication skills, computer skills, experience with EHR/EMR (Experience in ECW a plus), knowledge of health insurances. Must be able to perform all tasks with accuracy, is a team player, and has a positive attitude. The candidate should be passionate about helping patients and ensuring the highest level of customer service at all times.
EDUCATION: High School Diploma or equivalent
EXPERIENCE: Experience working in a surgical practice preferred. Work with patients in a clinic or hospital setting, 1-2 years. Understanding of patient’s surgical journey.
SKILLS:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Compliance, HIPAA and Security: Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information – security clearance which allows employees to review, investigate, and respond to questions from payors.
Job Type: Full-time
Experience: Healthcare: 2 years (Preferred)
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