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Client Relations


- Fulltime   Blue Sky Telehealth – Greenwood Village, CO

SUMMARY
Blue Sky Telehealth is seeking a Telehealth Client Relations specialist that will take over client relationship management after a contract is signed. This candidate will work closely with the telehealth project manager during the implementation phase and then will own the client relationship upon implementation. This role will manage a portfolio of assigned clients, develop new business from existing clients and actively seek new opportunities. Client relations responsibilities include developing strong relationships with customersand connecting with key business executives and stakeholders. This position will liaise between clients and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire client experience.
EDUCATION
  • Bachelor’s degree
EXPERIENCE
  • At least five years client/customer relations. Familiarity with healthcare and telemedicine preferred.
RESPONSIBILITIES
  • Operate as the lead point of contact for any and all matters specific to client account management
  • Develop and conduct routine touch points with clients, including but not limited to, weekly/monthly/quarterly phones calls, emails, and report review
  • Foster strong, long-lasting relationships with clients
  • Ensure the timely and successful delivery of our services to meet clientneeds and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders on a regular basis
  • Develop opportunities for new businessResolve issues quickly and satisfactorily for the clients
  • Ensure total client satisfaction with services provided
  • Identify improvements to existing processes to increase efficiency, quality, and service to customers
  • Other duties as assigned
QUALITIFICATIONS AND REQUIREMENTS
  • Work effectively with teammates to ensure tasks are completed quickly and efficiently
  • Strong attentional to detail and accurate quality of work
  • Professional mannerisms displayed to clients
  • Ability to effectively communicate, present and influence at all levels of the organization, including executive and C-level leadership
  • Experience in delivering client-focused solutions based on customer needs
  • Ability to manage multiple account management projects at a time while paying strict attention to detail
  • Strong proficiency with Microsoft Office suite
  • Excellent verbal and written communications skills
  • Ability to travel to clients as needed (traveling no more than a couple days per month)
Job Type: Full-time