Apply to be the Medical Office Phone Support Specialist

Blue Sky Neurology – Greenwood Village, CO

Job Description

Job Summary


Blue Sky Neurology (BSN) is an innovative neurology practice that provides the full spectrum of neurologic services for patients and those involved in their care. BSN has physicians involved in all phases of neurologic illness: acute neurologic emergencies; neurologic support for hospitalized patients; and outpatient care for those with new or ongoing neurological conditions. BSN was founded in 2005 by established clinicians known throughout Denver and the Colorado region. Since then, the practice has thrived and expanded. BSN currently has 5 outpatient practice locations and is continuing to grow in 2015!BSN provides acute stroke care; neuro-critical care; neurologic support and outreach throughout Colorado and the surrounding states with telemedicine technology to hospitals and emergency rooms. There is also active participation in national clinical research studies on the latest neurological treatments. In order to bridge hospital care to outpatient care, BSN has dedicated outpatient neurologists who all have advanced fellowship training and expertise. BSN has office staff, administration, and management to encompass the full spectrum of patient needs and customer service. We are dedicated to providing excellent and compassionate patient care.The philosophy by which we practice blends a caring approach with forward thinking, up-to-date knowledge of neurologic disorders and treatments.This position is responsible for all aspects of Medical Assisting responsibilities including and not limited to maintaining an accurate medical supply inventory sheet, ordering all medical supplies, training new employees on OSHA, maintaining up-to date binders on: MA processes, OSHA, MSDS, waste management, Lifewatch, organize pharmaceutical waste pickup.


In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.



Phone or call center experience, 1 to 2 years. Healthcare experience preferred.


Strong attention to detail

Excellent analytical and critical thinking skills

Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers

The ability to multitask

Strong commitment to actively supporting an ethical open working environment

Working knowledge of Word and Excel


Include the following. Other duties may be assigned if determined in the best interest of the Practice.

Answers incoming outbound clinical calls from patients.

Prescription refills

Lab results.

Obtaining medical records.

Other miscellaneous duties.

Other- Compliance, HIPAA and Security:

Employees acknowledge that compliance with CarePoint"s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation.Access to and use of Protected Health Information – security clearance which allows employees to review, investigate, and respond to questions from payors.Security access permitted using the Practice"s entrances for this job category is during core hours of building management, 5 days a week (Monday through Friday, 8am to 4:30pm and 8:30am to 5pm).

Job Type: Full-time

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