CarePoint Neurosurgery – Lone Tree, CO
Job Description
Position Summary:
The Operations Manager is responsible for the organization and oversight of staff and program for Neurosurgery. This includes supervising and directing everything from employees and budgets to technology and operations. Ensures smooth operations in these areas, aiming to maximize performance.
Position Requirements:
Education: Bachelor’s Degree
Experience: Minimum of three years of managerial experience in a healthcare clinic
Knowledge/Skills/Abilities:
Solid understanding of budgeting, resourcing, and performance evaluation procedures
Excellent management and mentoring skills
Possess outstanding communication skills to resolve conflicts and issues
Knowledge of HIPAA and regulatory/compliance requirements in the clinic and hospital setting
Proficient in MS Office and computer systems
Job Responsibilities:
Creation of a positive work culture and teamwork environment for all direct reports
Develop personal growth for direct reports through continuous mentoring, process improvement, and teaching
Conduct regular touch points with staff to ensure frequent and fluid communication
Proactively identify roadblocks for staff and providers, and use appropriate resources to mitigate
Work with staff to develop best practices that can be applied to the division(s)
Devise strategies and plans for CarePoint Neurosurgery according to CarePoint Healthcare’s standards for excellent service and growth
Assume responsibility of budgeting and resourcing
Oversight of onboarding of new providers and clinic locations
Recruit employees to ensure departments are staffed with qualified personnel
Coordinate and supervise staff providing constructive feedback
Provide personnel with training and opportunities for continuous development
Evaluate performance and coach/discipline employees when necessary
Monitor compliance to legal guidelines, internal policies, and quality standards
Executes specific departmental goals, standards, and objectives which directly support the strategic plan and vision of CarePoint Healthcare
Manages staff relations including performance management, staff satisfaction, and conflict management; oversees scheduling, recruitment, and payroll
Adheres to departmental budgets, regulatory compliance, departmental contracts, and vendor relations
Determines and justifies needs for systems, equipment, and supplies purchases
Adheres to quality standards and goals for patient care delivered and coordinates patient care services with patients, staff, physicians, and other departments
Ensure smooth and efficient daily operations of all clinic sites, review staffing efficiencies
Monitor and ensure efficient and successful revenue cycle
Supervises all service line staff and personnel for assigned areas
Liaise with doctors and staff to identify potential office dysfunction
Manages staff schedules and personnel performance
Reviews MD/PA schedules to ensure provider time is optimized
Coordinates staffing issues with the VP of Operations and Medical Director
Analyzes budget expenses relating to personnel, equipment, supplies, etc
Oversight of provider schedules to ensure accuracy of scheduling and maximization of providers’ time
Create financial and productivity dashboard to share with providers
Other duties as assigned
* Responsibilities are subject to change at any time based on company needs
Job Type: Full-time