Non-Provider Careers

Position Summary: The Practice Supervisor for Blue Sky Neurology is responsible for providing leadership and administrative support. This position requires the skills and abilities to build collaborative relationships with physicians, other members of the management team and staff. Responsibilities include oversight of daily operations, revenue cycle management and referrals. The Practice Supervisor is involved in project management, business development, and other areas as needed. This position directly manages the lead team of Blue Sky Neurology with an aim to ensure smooth daily operations, high quality, and efficient care.

Position Requirements:

• Education:
  • Must be working towards a Bachelor’s Degree, or already have a Bachelor’s Degree.
• Experience:
  • Minimum of at least two years of managerial experience in a healthcare clinic.
• Knowledge/Skills/Abilities:
  • Solid understanding of budgeting, resourcing, and performance evaluation procedures.
  • Excellent management and mentoring skills.
  • Possess outstanding communication skills to resolve conflicts and issues.
  • Knowledge of HIPAA and regulatory/compliance requirements in the clinic and hospital setting.
  • Proficient in MS Office and computer systems.

Job Responsibilities:

• Facilitates communication and collaboration with all staff members and providers.
• Creates of a positive work culture and teamwork environment.
• Assists with monthly review of profit and loss statements, budget creation, and budget variances.
• Analyzes budget expenses relating to personnel, equipment, supplies, etc.
• Participates in the review of monthly metrics and KPI reports.
• Monitors and ensures efficient and successful revenue cycle.
• Builds relationships with referring provider offices and manages service recovery.
  • Oversees billing coordination which includes working closely with the billing vendor to oversee and manage the billing cycle.
  • Manages hiring, terminating, disciplining, and evaluating staff. Maintains and supports all Human Resources policies and procedures.
• Works with Senior Leadership to devise strategies and plans for Blue Sky Neurology, according to CarePoint Health’s standards for excellent service and growth and proactively identifies roadblocks for staff and providers.
• Develops and manages projects to improve quality, throughput, or the patient experience.
• Implements goals, objectives, policies, procedures, and systems for each team.
• Addresses issues raised by physicians, employees, and patients and seeks out appropriate leaders or partners to problem solve and improve processes.
• Works with clinical leads to develop best practices that can be applied to each practice area.
• Oversees the onboarding and offboarding of providers.
• Oversees recruitment of employees to ensure departments are staffed with qualified personnel.
• Coordinates and supervises staff providing timely 1:1 meetings and constructive feedback.
• Develops professional growth plans for direct reports through continuous mentoring, process improvement, and teaching.
• Monitors compliance to legal guidelines, internal policies, and quality standards.
• Ensures smooth and efficient daily operations of all clinic sites, and reviews staffing efficiencies.
• Reviews and works with the leadership team to ensure MD/PA provider time is optimized.
• Other duties as assigned.

Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year

 

Position Summary: 
The Patient Care Coordinator is an essential part of the multidisciplinary team that provides patients with exceptional care. Duties include answering incoming calls, retrieving voicemails, and routing faxes. The coordinator will be a valuable CarePoint Neurosurgery resource for patients and referring physicians by being able to answer questions and direct the caller to the appropriate staff member as needed.

Position Requirements:

Education:
High school diploma or equivalent

Experience:

• At least one to two years of phone or call center experience
• Healthcare experience preferred

Knowledge/Skills/Abilities:

• Strong attention to detail
• Excellent analytical and critical thinking skills
• Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
• The ability to multitask
• Strong commitment to actively supporting an ethical open working environment
• Working knowledge of Word and Excel
• Ability to excel in a team-based environment
• Critical thinking skills

Job Responsibilities:

• Answers incoming outbound clinical calls from patients
• Prescription refills
• Lab results
• Scheduling new, follow-up, and procedure appointments
• Obtaining medical records
• Other duties may be assigned if determined in the best interest of the Practice

Position Summary:  

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Position Requirements: 

• Education:  
  • MA Degree/Certification preferred; High school diploma or GED required.
• Experience:  
  • Minimum of 1 year MA experience in a busy physician office.
• Knowledge/Skills/Abilities:
  • Strong attention to detail
  • Excellent analytical and critical thinking skills
  • Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payors
  • The ability to multitask
  • Strong commitment to actively supporting an ethical open working environment
  • Working knowledge of Word and Excel

Job Responsibilities:

• Taking medical histories and recording vital signs, preparing patients for examination.
• Arrange examining-room instruments and equipment
• Keep waiting and examine rooms neat and clean.
• Follow up with patients before and after surgery.
• Coordinates patient appointment/orders and records.
• Assist surgery scheduler with duties as needed.
• Scans patient information, puts patients data into computer.
• Sends letters to PCP, as needed i.e.: no-shows, record requests etc.
• Triage calls regarding medications, lab and rad results.
• Answers front desk incoming calls when needed.
• Pages physicians concerning hospital consults and files that information in database as needed.
• Attach relevant lab/rad results in ECW to specific doctors through fax inbox as needed.
• Obtains PreOp clearance and fax to facilities prior to surgery.
• Makes photocopies as needed.
• Sends faxes as needed.
• Assists physicians as needed.
• Assist with Front Desk Duties as needed.
• Maintain accurate medical supply inventory
• Submit medical supply and office supply orders
• Other duties as assigned.

 

Summary:

This position is responsible for greeting patients and collecting demographic information, co-payments and coinsurance and insurance information; responding to patient inquiries, medical record requests and other healthcare activities. This is for a very busy neurology clinic.

Qualifications:

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Minimum of 1 year of experience in medical office; PREFER EXPERIENCE AS FRONT DESK IN PHYSICIAN PRACTICE
• Degree/Certification required: High school diploma or GED required; undergraduate degree in related field is preferred

Skills preferred:

• Strong attention to detail.
• Excellent verbal and written communication skills and the ability to communicate effectively with patients.
• The ability to multitask.
• Strong commitment to actively supporting an ethical open working environment.
• Working knowledge of Word and Excel

Essential Duties and Responsibilities:

• Answer the practice phones, check voice mail and respond to patients
• Schedule patient appointments and appointment reminder calls
• Verifying paper and e-chart docs are available for upcoming appointment
• Check patients in/out, collect co-payments, coinsurance and past due amounts
• Coordinate records/ referral with PCP/Referring MD office for new patients
• Respond to patient inquiries, as appropriate
• Track referrals
• Respond – medical record and attorney requests
• Coordinate marketing activities at the direction of the Office Manager
• Scan patient documents into eClinical works
• Assist in picking up and sending mail
• Assist in training of front desk staff, as needed
• Clerical – photocopies, assists in tracking of supply needs, scan patient documents into eClinical Works
• Keep waiting and patient areas clean and tidy
• Other duties as assigned

All employees must adhere to Adherence to CarePoint’s Compliance Program, all Compliance, billing, coding, HIPAA/Security policies and procedures, and all other CarePoint policies

Compliance, HIPAA and Security: Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information — security clearance which allows employees to review, investigate, and respond to questions from payors. Security access permitted using the Practice’s entrances for this job category is during core hours of building management, 5 days a week. Shift times will vary according to location and need.

Summary:

This position is responsible for greeting patients and collecting demographic information, co-payments and coinsurance and insurance information; responding to patient inquiries, medical record requests and other healthcare activities. This is for a very busy neurology clinic.

Qualifications:

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Minimum of 1 year of experience in medical office; PREFER EXPERIENCE AS FRONT DESK IN PHYSICIAN PRACTICE
• Degree/Certification required: High school diploma or GED required; undergraduate degree in related field is preferred

Skills preferred:

• Strong attention to detail.
• Excellent verbal and written communication skills and the ability to communicate effectively with patients.
• The ability to multitask.
• Strong commitment to actively supporting an ethical open working environment.
• Working knowledge of Word and Excel

Essential Duties and Responsibilities:

• Answer the practice phones, check voice mail and respond to patients
• Schedule patient appointments and appointment reminder calls
• Verifying paper and e-chart docs are available for upcoming appointment
• Check patients in/out, collect co-payments, coinsurance and past due amounts
• Coordinate records/ referral with PCP/Referring MD office for new patients
• Respond to patient inquiries, as appropriate
• Track referrals
• Respond – medical record and attorney requests
• Coordinate marketing activities at the direction of the Office Manager
• Scan patient documents into eClinical works
• Assist in picking up and sending mail
• Assist in training of front desk staff, as needed
• Clerical – photocopies, assists in tracking of supply needs, scan patient documents into eClinical Works
• Keep waiting and patient areas clean and tidy
• Other duties as assigned

All employees must adhere to Adherence to CarePoint’s Compliance Program, all Compliance, billing, coding, HIPAA/Security policies and procedures, and all other CarePoint policies

Compliance, HIPAA and Security: Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information — security clearance which allows employees to review, investigate, and respond to questions from payors. Security access permitted using the Practice’s entrances for this job category is during core hours of building management, 5 days a week. Shift times will vary according to location and need.