Non-Provider Careers

Position Summary:  
The Project Coordinator for Blue Sky Telehealth is responsible for supporting and assisting implementations, onboarding projects, and go lives within the service line including, but not limited to: new site implementations, new service offering implementations, new physician onboarding, and add-on of new services at existing facilities. 

Position Requirements: 

Education: Bachelor’s degree required

Experience: 

• Project management, program or project implementations, and healthcare information technology experience preferred

Knowledge/Skills/Abilities:

• Ability to work effectively with teammates to ensure tasks are completed quickly and efficiently
• Strong attention to detail and accurate quality of work
• Professional mannerisms displayed to clients
• Ability to effectively communicate, present and influence at all levels of the organization, including executive and C-level leadership
• Experience in delivering client-focused solutions based on customer needs 
• Ability to manage multiple account projects at a time while paying strict attention to detail
• Strong proficiency with Google suite
• Excellent verbal and written communications skills
• Ability to thrive in a high-volume, deadline-driven work environment

Job Responsibilities:

• Documentation of all implementations and onboarding via checklists for other team members to be able to reference
• Responsible for provider onboarding, track provider completion of onboarding, and communicate to leadership team
• Training of new providers on network workflows
• Provider new network onboarding
• Provide schedule backup for telehealth coordinator
• Distribution of new site/network guides and workflows
• Partner with credentialing to facilitate onboarding of all new providers and facilities
• Set up project calls with new facilities and health systems to ensure project is moving forward
• Work with new facilities to ensure successful go-live, including testing IT access
• Drive deployment and adoption of telemedicine programs
• Be available after hours for telemedicine emergencies as it relates to paging, phone, connectivity, and coverage issues
• Be in constant and consistent communication with clients to ensure client satisfaction with service is high
• Other duties as assigned

Position Summary:  This position will oversee the internal software, BlueSky Link, and provide desktop application support to the telehealth physicians, which consists of daily system issue resolution. This employee will work with partner hospital and health system IT departments to facilitate communication with the physicians to resolve access and application issues. This person will be a key team member on the telehealth operations team driving resolution of any desktop and application issues and needs within the division. Hardware and intensive IT issues will be handled and resolved by the CarePoint IT department. The primary responsibility of this position will be to set up and train internal users on BlueSkyLink, roll out BlueSkyLink for facility go lives, and share process documentation with transfer centers  on how to access the call schedule and page for consults through the software.  This position will be responsible for creating workflow documents for the physicians to help them understand how to remotely access clinical applications at all of our hospitals and how to complete their documentation within the system. The Physician Support Specialist needs to be excited about telehealth, flexible and patient with providers and hospitals, and overall a positive person with great communication and project management skills. This position reports to the Vice President of Operations for Blue Sky Telehealth.

Position Requirements:

Education: Bachelor’s Degree

Experience:

• Healthcare knowledge and experience required.  
• Previous experience with healthcare IT, system deployment, hospital EMRs and imaging platforms preferred.

Knowledge/Skills/Abilities:

• Self-starter and ability to work independently while handling multiple tasks.
• Good analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Timely execution of responsibilities.
• High degree of motivation, adaptability and flexibility.
• Excellent customer service skills.
• Professional demeanor.
• Ability to triage issues efficiently.

Job Responsibilities:

• Support the ongoing rollout of BlueSkyLink.
• Responsible for deploying BlueSkyLink native application to BST clinical customers.
• Resolve any IT access issues for providers or appropriately escalate.
• Create action plan for addressing results of a recent IT access issue survey.
• Responsible for startup and maintenance of internal software (issue resolution, user access, user training, deployment
• oversight).
• Responsible for resolving daily IT issues for providers for any system being accessed.  Some of the systems utilized are:
  • Rapid
  • Viz Al
  • EMRs (Meditech, Cerner, EPIC)
  • PACS
  • 2-factor authentication applications
  • InTouch
  • Cisco/Jabber
  • Vidyo
  • EEG systems (Natus, Cadwell, Ceribell)
  • SOC TelemedIQ
  • InTouch Stroke Respond
  • WhatsAPP
  • PerfectServe
  • Shift Admin
  • Ingenious Med
  • Support new and existing hospital integrations by validating telecommunication platforms that support the telehealth network.
• Document facility integrations, software solutions, and training materials.
• Interact with vendor and hospital partner support contacts to resolve technical problems.
• Other duties as assigned.

Position Summary:  This position will be responsible for growth by earning and maintaining patient referrals from but
not limited to physicians, community care providers, hospitals, nurses, referral coordinators, urgent care locations to
CarePoint Neurosurgery (CPNS) by prospecting, marketing to, developing, and maintaining relationships. To accomplish
this objective, the employee must conduct consistent and meaningful sales calls/visits targeting new and current
referrals within the Denver metro area. The employee will provide robust reporting on growth and action initiatives. This
position will understand referral relationships, payor requirements, and other influences.

Position Requirements:

Education: Bachelor’s Degree.

Experience: Minimum of five years of experience in physician relations or sales experience. Experience with existing
provider relations in the market preferred.

Knowledge/Skills/Abilities:

• Experience building and managing complex relationships with customers and providing partnership to
• leadership of organization.
• Excellent organizational, interpersonal, presentation, facilitation, and communication skills
• Demonstrated commitment to high professional and ethical standards.
• Ability to adapt to a fast paced, continually changing business and work environment while managing
• multiple priorities.
• Knowledge of physician referral process and patterns.

Job Responsibilities:

• Develop relationships with local and regional providers and health care organizations to further CPNS’s strategic
• priorities and business development needs for assigned service lines.
• Work closely with physicians and service lines serving as a liaison between the CPNS providers, referring
• providers, and the community.
• Recommend, develop, and oversee the execution of comprehensive business development plans and budgets
• Responsible for the onboarding of new physicians and advanced practice providers, including but not limited to
• their onboarding schedules, shadowing, introductions and lunches.
• Daily travel through the Denver metro area and monthly travel to Colorado Springs.
• Facilitates relationships with physicians and staff by direct communication to generate new referrals, generate
• referral patterns to increase volume, and increase revenue into the respective service lines.
• Conduct face to face meetings with targeted physicians, office staff, and other influential leaders to understand
• referral patterns and determine offerings that could influence referral growth.
• Frequently analyze quantitative referral data to determine the execution success of strategy for the assigned
• service lines.
• Provide current and relevant market intelligence to the appropriate individuals for each service line.
• Attend advocacy organization community events to promote service lines.
• Organize and/or promote educational programs done by CarePoint providers, social events, professional
• meetings, and other activities as needed.
• Attend meetings with providers to provide physician relations and referral insights.
• Other duties as assigned.

SUMMARY:

This position is responsible for greeting patients and collecting demographic information, co-payments and coinsurance and insurance information; responding to patient inquiries, medical record requests and other healthcare activities. This is for a very busy neurology clinic.

QUALIFICATIONS:

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum of 1 year of experience in medical office; PREFER EXPERIENCE AS FRONT DESK IN PHYSICIAN PRACTICE

Degree/Certification required: High school diploma or GED required; undergraduate degree in related field is preferred

Skills preferred:

• Strong attention to detail.
• Excellent verbal and written communication skills and the ability to communicate effectively with patients.
• The ability to multitask.
• Strong commitment to actively supporting an ethical open working environment.
• Working knowledge of Word and Excel

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer the practice phones, check voice mail and respond to patients
• Schedule patient appointments and appointment reminder calls
• Verifying paper and e-chart docs are available for upcoming appointment
• Check patients in/out, collect co-payments, coinsurance and past due amounts
• Coordinate records/ referral with PCP/Referring MD office for new patients
• Respond to patient inquiries, as appropriate
• Track referrals
• Respond – medical record and attorney requests
• Coordinate marketing activities at the direction of the Office Manager
• Scan patient documents into eClinical works
• Assist in picking up and sending mail
• Assist in training of front desk staff, as needed
• Clerical – photocopies, assists in tracking of supply needs, scan patient documents into eClinical Works
• Keep waiting and patient areas clean and tidy
• Other duties as assigned

All employees must adhere to Adherence to CarePoint’s Compliance Program, all Compliance, billing, coding, HIPAA/Security policies and procedures, and all other policies.Other- Compliance, HIPAA and Security• Employees acknowledge that compliance with CarePoint’s and Practice’s HIPAA, Security and Compliance Plan policies and procedures as well as all other policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information – security clearance which allows employees to review, investigate, and respond to questions from payors. Security access permitted using the practices entrances for this job category is during core hours of building management, 5 days a week.

 

 

Position Summary: The credentialing coordinator will be actively involved in securing privileges for our providers in hospitals and emergency departments and sometimes in multiple states.

Position Requirements:

Education:

• High school diploma.

Experience: 

• Three years or more of prior credentialing experience.

Knowledge/Skills/Abilities:

• Excellent attention to detail.
• Excellent phone and interpersonal skills.
• Strong Microsoft Office skills required.
• Ability to communicate professionally.
• Ability to effectively multi-task.

Job Responsibilities:

• Ability to compile documents for hospital credentialing for our providers.
• Works closely with physicians and advanced practice providers through the credentialing process.
• Tracks documents and timeframes associated with credentialing.
• Ability to meet short deadlines.
• Other duties as assigned.

Job Type: Full-time