Non-Provider Careers

Position Summary: 

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Position Requirements:

• Education:
  • MA Degree/Certification preferred; High school diploma or GED required.
• Experience:
  • Minimum of 1 year MA experience in a busy physician office.
• Knowledge/Skills/Abilities:
  • Strong attention to detail
  • Excellent analytical and critical thinking skills
  • Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payors
  • The ability to multitask
  • Strong commitment to actively supporting an ethical open working environment
  • Working knowledge of Word and Excel

Job Responsibilities:

• Taking medical histories and recording vital signs, preparing patients for examination.
• Arrange examining-room instruments and equipment
• Keep waiting and examine rooms neat and clean.
• Follow up with patients before and after surgery.
• Coordinates patient appointment/orders and records.
• Assist surgery scheduler with duties as needed.
• Scans patient information, puts patients data into computer.
• Sends letters to PCP, as needed i.e.: no-shows, record requests etc.
• Triage calls regarding medications, lab and rad results.
• Answers front desk incoming calls when needed.
• Pages physicians concerning hospital consults and files that information in database as needed.
• Attach relevant lab/rad results in ECW to specific doctors through fax inbox as needed.
• Obtains PreOp clearance and fax to facilities prior to surgery.
• Makes photocopies as needed.
• Sends faxes as needed.
• Assists physicians as needed.
• Assist with Front Desk Duties as needed.
• Maintain accurate medical supply inventory
• Submit medical supply and office supply orders
• Other duties as assigned.

Summary:

This position is responsible for greeting patients and collecting demographic information, co-payments and coinsurance and insurance information; responding to patient inquiries, medical record requests and other healthcare activities. This is for a very busy neurology clinic.

Qualifications:

In order to perform this job successfully, individuals must be able to meet and perform each essential duty in a satisfactory manner. The requirements below are representative of the knowledge, skill, ability and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Minimum of 1 year of experience in medical office; PREFER EXPERIENCE AS FRONT DESK IN PHYSICIAN PRACTICE
• Degree/Certification required: High school diploma or GED required; undergraduate degree in related field is preferred

Skills preferred:

• Strong attention to detail.
• Excellent verbal and written communication skills and the ability to communicate effectively with patients.
• The ability to multitask.
• Strong commitment to actively supporting an ethical open working environment.
• Working knowledge of Word and Excel

Essential Duties and Responsibilities:

• Answer the practice phones, check voice mail and respond to patients
• Schedule patient appointments and appointment reminder calls
• Verifying paper and e-chart docs are available for upcoming appointment
• Check patients in/out, collect co-payments, coinsurance and past due amounts
• Coordinate records/ referral with PCP/Referring MD office for new patients
• Respond to patient inquiries, as appropriate
• Track referrals
• Respond – medical record and attorney requests
• Coordinate marketing activities at the direction of the Office Manager
• Scan patient documents into eClinical works
• Assist in picking up and sending mail
• Assist in training of front desk staff, as needed
• Clerical – photocopies, assists in tracking of supply needs, scan patient documents into eClinical Works
• Keep waiting and patient areas clean and tidy
• Other duties as assigned

All employees must adhere to Adherence to CarePoint’s Compliance Program, all Compliance, billing, coding, HIPAA/Security policies and procedures, and all other CarePoint policies

Compliance, HIPAA and Security: Employees acknowledge that compliance with CarePoint’s HIPAA, Security and Compliance Plan policies and procedures as well as all other CarePoint policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation. Access to and use of Protected Health Information — security clearance which allows employees to review, investigate, and respond to questions from payors. Security access permitted using the Practice’s entrances for this job category is during core hours of building management, 5 days a week. Shift times will vary according to location and need.

Position Summary:  The Surgery Scheduler/Navigator is a hybrid role that combines detail-oriented surgery scheduling with exceptional customer service for our patients. This role will support our patients through the entire surgical process from beginning to end. This will include surgery scheduling, communicating and obtaining authorization from the insurance company, educating the patient on the pre-op process, outreaching patients at designated intervals prior to surgery to answer questions and ensure preparedness for upcoming surgery, be a point of contact for patients and assist them with any questions or concerns, help alleviate any concerns from patients, and follow up at discharge with the goal of ensuring a seamless and comforting experience for the patient.

Position Requirements:

• Education:
  • High school diploma or equivalent
• Experience:
  • Minimum of one to two years of surgery scheduling experience
  • Minimum of one to two years of medical office experience
  • Direct customer service experience
• Knowledge/Skills/Abilities:
  • Top tier customer service
  • Ability to build strong rapport with patients
  • Strong attention to detail
  • Excellent analytical and critical thinking skills
  • Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers, and payers
  • The ability to multitask
  • Strong commitment to actively supporting an ethical open working environment
  • Working knowledge of Word and Excel
  • Ability to excel in a team-based environment
  • Creative, process-oriented mindset

Job Responsibilities:

• Work with Surgeon to identify surgery needed
• Facilitate scheduling between patient and hospital / surgical centers
• Contact insurance carriers to verify benefits, request and secure authorizations needed
• Determine need to preop testing and facilitate as needed
• Provide frequent, clear, concise, and relevant information to the patient throughout the process
• Be available to assist with any patient need relating to upcoming surgery
• Schedule patients for follow up appointments
• Demonstrate knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations
• Maintain a high level of productivity
• Clearly document all communication and contacts with providers and patients
• Other duties as assigned.

Position Summary: 

This position will provide support to the Controller and process all day-to-day accounts payable invoices and reimbursements.   

Position Requirements:

• Education:
  • Associates Degree required, preferably in accounting.
  • Completed accounting courses preferred, such as Accounting Principles I and II.
• Experience:
  • Minimum of one year of experience in an accounting role.
• Knowledge/Skills/Abilities:
  • Basic Microsoft Excel skills required.
  • Strong verbal and written communication skills.
  • Self-starter with the ability to work independently while multitasking.
  • Ability to thrive in a very busy, fast-paced environment.
  • Good problem-solving skills.
  • Expected to maintain a high degree of accuracy.
  • High degree of motivation, adaptability, and flexibility.
  • Willingness to learn.

Job Responsibilities:

• Manage employee reimbursements.
• Organize and enter accounts payable invoices into the accounting system.
• Other duties as assigned.

Position Summary:  The Medical Assistant II will support the Blue Sky Neurology division. The position is responsible for scheduling appointments, pre-appointment testing, rooming patients, obtaining vital signs and any necessary records prior to the patient appointment.  The MA II facilitates an efficient clinic of 2 full-time providers over 75% of the year.  This position requires critical thinking, the ability to work with all members of the practice, and provide support, education, and feedback when necessary.
Position Requirements:

Education:

• High School Diploma or equivalent.  MA Degree/Certification preferred.

Experience:

• Minimum of 1 year of experience in an outpatient clinical setting.
• Knowledge of basic clinic function and flow.

Knowledge/Skills/Abilities:

• Strong attention to detail.
• Excellent analytical and critical thinking skills.
• Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payors.
• Strong commitment to actively supporting an ethical open working environment.
• Ability to use Microsoft Office, G Suite, and Electronic Medical Record systems.
• Strong commitment to clinical and service excellence.
• Ability to problem solve and resolve conflicts.
• Ability to prioritize and multi-task.

Job Responsibilities:

• Takes medical histories and records vital signs, prepares patients for examination.
• Arranges exam room instruments and equipment.
• Keeps waiting and exam rooms neat and clean.
• Coordinates patient appointments, orders, and records.
• Scans patient information and enters patient data into computer.
• Sends letters to PCP, as needed i.e.: no-shows, record requests etc.
• Triages calls regarding medications, lab and, rad results.
• Answers front desk incoming calls when needed.
• Pages physicians concerning hospital consults and files information in database as needed.
• Attaches relevant lab/radiology results in ECW to specific doctors through fax inbox as needed.
• Makes photocopies as needed.
• Sends faxes as needed.
• Assists physicians as needed.
• Assists with Front Desk Duties as needed.
• Maintains accurate medical supply inventory.
• Submits medical supply and office supply orders while maintaining budget.
• Speaks with patients as needed, escalating any concerns to the Service Line Manager.
• Participates in the delivery of quality care for our patients.
• Perform other duties as assigned.

I acknowledge that I have read and understand the above job description in its entirety and am capable of performing all the stated requirements.