Blue Sky Neurology – Greenwood Village, CO
Position Summary:
The appointment coordinator is responsible for calling all patients with scheduled appointments to remind them of the appointment and give instructions for the appointment. The appointment coordinator will also review all providers’ schedules and attempt to fill any openings or reschedule any patients as needed. The success of this position is measured by the no show/late cancel rate of the practice. The appointment coordinator must ensure providers’ schedules are maximized by rearranging provider schedules to ensure the maximum number of patients are scheduled and working to fill any last-minute openings that arise on provider schedules.
The appointment coordinator is part of the scheduling team for the practice, but this individual will be primarily responsible for ensuring complete full schedules and that patients are scheduled properly.
Position Requirements:
Education: High school diploma or equivalent
Experience: At least 2 years in a clirnic setting preferred
Knowledge/Skills/Abilities: Must have excellent verbal and written communication skills. Requires effective customer relation skills and the ability to organize and interpret data. Requires good judgment, tact, diplomacy and ability to problem solve. Able to work effectively in a team environment. Must have efficient computer skills and be able to use MS Office and other related programs.
Job Responsibilities:
Perform patient call reminders.
Provides instruction/direction and support to patients.
Initiates record requests from PCP/Referring MD for new patients.
Reviews schedule for next day appointments and patient balances.
Checks voicemail and responds to messages.
Sends faxes manually or through ECW.
Assists with answering incoming/outgoing calls to the call center.
Other duties as assigned.
Job Type: Full-time