Neurosurgery and Spine - Medical Assistant/Surgery Scheduler

The Medical Assistant/Surgery Scheduler will support the CarePoint Neurosurgery division. This is a hybrid position that combines detail-oriented surgery scheduling with patient-facing medical assistance to create a seamless and exceptional experience for our patients. The Medical Assistant/Surgery Scheduler will act as a point of contact for patients throughout the entire surgical process and ensure that all necessary information regarding appointments and/or surgery has been obtained. The Medical Assistant/Surgery Scheduler is responsible for facilitating an efficient clinic of 2 providers.

Position Requirements

Education:

High School Diploma or GED required.

Experience:

Minimum of 1 year of experience in an outpatient clinical setting.

Knowledge/Skills/Abilities:

• Knowledge of basic clinic function and flow. Excellent analytical and critical thinking skills.
• Ability to work with all members of the practice.
• Top-tier customer service.
• Strong attention to detail.
• Excellent verbal and written communication with the ability to communicate effectively with patients, providers, and payors.
• Strong commitment to actively supporting an ethical, open working environment.
• Proficient in Microsoft Office, G Suite, and Electronic Medical Record systems.
• Ability to prioritize and problem solve.
• Ability to excel in a team-based environment.

Job Responsibilities

• Room patients, take medical histories, and record vital signs to prepare patients for examination.
• Arrange exam room instruments and equipment.
• Keep waiting rooms and exam rooms neat and clean.
• Follow up with patients before and after surgery.
• Coordinate patient appointments, orders, referrals, imaging reports, and records, including pre-appointment testing and any necessary records prior to the patient appointment.
• Scan patient information and enter patient data into computer.
• Send letters to PCP as needed (i.e., no-shows, record requests etc.).
• Triage incoming calls and schedule patients for appointments.
• Make photocopies and process faxes as necessary.
• Participate in the delivery of quality care for our patients.
• Run an efficient clinic a minimum of 1 day per week.
• Collect deductibles from patients undergoing surgery.
• Perform other duties as assigned by Service Line Manager or physician.
• Facilitate scheduling between patients and hospital/surgical centers.
• Contact insurance carriers to verify benefits and request and secure necessary authorizations.
• Obtain pre-op clearance and fax to facilities prior to surgery.
• Educate patients on the pre-op process and reach out to patients at designated intervals prior to surgery to ensure preparedness for their upcoming surgery.
• Act as a point of contact for patients and provide frequent, clear, concise, and relevant information to the patient throughout the surgical process.
• Be available to assist with any patient need relating to upcoming appointments or surgery.
• Demonstrate knowledge of medical terminology and display a high proficiency of general medical office procedures, including HIPAA regulations.
• Maintain a high level of productivity.
• Clearly document all communication with providers and patients.

Salary

Starting at $21.00 per hour based on experience.