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Medical Receptionist/Front Desk

Position Summary: 
The Medical Receptionist/Front Desk is an essential part of a multidisciplinary team that provides patients high quality patient care. Specific duties include checking patients in and out, answering patient and referring physician calls, scheduling patients, processing referrals when needed, and routing callers to the appropriate team member. The Medical Receptionist/Front Desk actively manages patient needs and ensures a seamless end to end scheduling experience.

Position Requirements:
  • Education: 
    • High school diploma or equivalent
  • Experience: 
    • Previous front desk or receptionist experience preferred
    • Phone, scheduling or call center experience preferred
    • One to two years of healthcare experience preferred
  • Knowledge/Skills/Abilities:
    • Strong attention to detail
    • Excellent analytical and critical thinking skills
    • Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
    • The ability to multitask
    • Strong commitment to actively supporting an ethical open working environment
    • Working knowledge of Word and Excel
    • Ability to excel in a team-based environment
    • Critical thinking skills
Job Responsibilities:
  • Check patients in and out of clinic
  • Collect co-pays
  • Answers incoming calls
  • Checking voice mails and making return calls
  • Processing referrals, when needed
  • Prescription refills
  • Lab results
  • Scheduling appointments
  • Sending out patient paperwork
  • Obtaining medical records
  • Other duties may be assigned if determined in the best interest of the Practice