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Clinical Inpatient Operations Manager

- Fulltime   Position Summary:  The operations manager is responsible for oversight and daily operations for the project management, IT, onboarding/implementation, invoicing, reporting, and scheduling departments within Blue Sky Neurology. This position oversees the onboarding and implementation processes of new services, facilities, health systems, and providers. This role will also work with IT, credentialing, internal departments, and external vendors to ensure efficient operations. The Operations Manager requires developing strong relationships with clients and connecting with key business executives and stakeholders. This position will oversee and collaborate with the operations coordinators to support the initiatives of invoicing, reporting, scheduling, and physician/client payments. The Operations Manager will also support the functions of provider recruitment and participate in the screening and interview process. The Operations Manager requires occasional travel to client sites for routine relationship building and service go lives.
Position Requirements: 
  • Education:  
    • Bachelor’s degree required.
    • Certification in project management.
  • Experience:  
    • Experience in project management and healthcare IT.
  • Knowledge/Skills/Abilities:
    • Work effectively with teammates to ensure tasks are completed quickly and efficiently.
    • Strong attentional to detail and accurate quality of work.
    • Professionalism with clients always.
    • Ability to effectively communicate, present and influence at all levels of the organization, including executive and C-level leadership.
    • Experience in delivering client-focused solutions based on customer needs.
    • Ability to manage multiple account projects at a time while paying strict attention to detail.
    • Strong proficiency with Microsoft Office suite.
    • Excellent verbal and written communications skills.
Job Responsibilities:
  • Oversees new site, provider, hospital, and health systems go lives.
  • Sets up project calls with new facilities and health systems to ensure project is moving forward.
  • Direct all Blue Sky Link initiatives in collaboration with the Clinical Program Manager and the software development vendor.
  • Attend conferences and site visits at facilities.
  • Be available after hours for inpatient emergencies.
  • Oversee and conduct client touchpoints to ensure client satisfaction with services as well as foster strong, long-lasting relationships with clients.
  • Regularly communicate and collaborate with internal CarePoint departments such as accounting, finance, IT, and credentialing.
  • Oversee the reporting, invoicing, and payments to contracted providers.
  • Oversee the reporting and invoicing to partner facilities.
  • Act as internal project manager for go live of new initiatives within BSN such as billing, software, and new programs.
  • Identify improvements to existing processes to increase efficiency, quality, and service to customers.
  • Other duties as assigned