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Surgery Scheduler
Position Summary:
The Surgery Scheduler/Navigator is a hybrid role that combines detail-oriented surgery scheduling with exceptional customer service for our patients. This role will support our patients through the entire surgical process from beginning to end. This will include surgery scheduling, communicating and obtaining authorization from the insurance company, educating the patient on the pre-op process, outreaching patients at designated intervals prior to surgery to answer questions and ensure preparedness for upcoming surgery, be a point of contact for patients and assist them with any questions or concerns, help alleviate any concerns from patients, and follow up at discharge with the goal of ensuring a seamless and comforting experience for the patient.
Position Requirements:
The Surgery Scheduler/Navigator is a hybrid role that combines detail-oriented surgery scheduling with exceptional customer service for our patients. This role will support our patients through the entire surgical process from beginning to end. This will include surgery scheduling, communicating and obtaining authorization from the insurance company, educating the patient on the pre-op process, outreaching patients at designated intervals prior to surgery to answer questions and ensure preparedness for upcoming surgery, be a point of contact for patients and assist them with any questions or concerns, help alleviate any concerns from patients, and follow up at discharge with the goal of ensuring a seamless and comforting experience for the patient.
Position Requirements:
- Education:
- High school diploma or equivalent
- Experience:
- Minimum of one to two years of surgery scheduling experience
- Minimum of one to two years of medical office experience
- Direct customer service experience
- Knowledge/Skills/Abilities:
- Top tier customer service
- Ability to build strong rapport with patients
- Strong attention to detail
- Excellent analytical and critical thinking skills
- Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers, and payers
- The ability to multitask
- Strong commitment to actively supporting an ethical open working environment
- Working knowledge of Word and Excel
- Ability to excel in a team-based environment
- Creative, process-oriented mindset
- Work with Surgeon to identify surgery needed
- Facilitate scheduling between patient and hospital / surgical centers
- Contact insurance carriers to verify benefits, request and secure authorizations needed
- Determine need to preop testing and facilitate as needed
- Provide frequent, clear, concise, and relevant information to the patient throughout the process
- Be available to assist with any patient need relating to upcoming surgery
- Schedule patients for follow up appointments
- Demonstrate knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations
- Maintain a high level of productivity
- Clearly document all communication and contacts with providers and patients
- Other duties as assigned.